Licenses and Registrations

MoonPay is registered in the following jurisdictions

MoonPay Entity: MoonPay (UK) Limited Jurisdiction: UK Regulator: Financial Conduct Authority Registration Number: FRN 944746
MoonPay Entity: MoonPay USA LLC: US Regulator: Financial Crimes Enforcement Network Registration Number: 31000301673327
MoonPay Entity: MoonPay USA LLC: US Regulator: Financial Transactions and Reports Analysis Centre of Canada Registration Number: M24701825
MoonPay Entity: MoonPay AUS Pty Ltd: Australia Regulator: Australian Transaction Reports and Analysis Centre Registration Number: DCE100858195-001
MoonPay Entity: MoonPay Europe B.V. Jurisdiction: EEA Regulator: Dutch Authority for the Financial Markets Registration Number: 41000002
MoonPay Entity: MoonPay Jersey Ltd.: Jersey Regulator: Jersey Financial Services Commission Registration Number: SCH - 14176

MoonPay USA LLC is licensed in the following US jurisdictions

Jurisdiction: Alabama License: Money Transmitter License - 836 State Agency: Alabama State Banking Division P.O. Box 304700
Montgomery, AL 36130-4700
Jurisdiction: Alaska License: Money Transmitter License - AKMT-014659 State Agency: Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501
Jurisdiction: Arizona License: Money Transmitter License - 1022433 State Agency: Arizona Department of Financial Institutions 100 North 15th Avenue, Suite 261 Phoenix, AZ, 85007
Jurisdiction: Arkansas License: Money Transmitter License - 122468 Arkansas Securities Department #1 Commerce Way, Suite 402 Little Rock, Arkansas 72202
Jurisdiction: Connecticut License: Money Transmission License MT-2071245 State Agency: Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800
Jurisdiction: Delaware License: Check Seller, Money Transmitter License - 33867 State Agency: Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE 19904
Jurisdiction: District of Columbia License: Money Transmitter License - MTR2071245 State Agency: District of Columbia Department of Insurance, Securities and Banking 1050 First St NE 801 Washington, DC 20002
Jurisdiction: Florida License: Money Transmitters Part II - FT230000327 State Agency: Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399
Jurisdiction: Georgia License: Seller of Payment Instruments License - 2071245 State Agency: Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
Jurisdiction: Guam License: Foreign Exchange License - 03-202204278-001 State Agency: Guam Department of Revenue and Taxation 1240 16 Barrigada, 96913, Guam
Jurisdiction: Idaho License: Money Transmitter License - MTL-279 State Agency: Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712
Jurisdiction: Illinois License: Money Transmitter License - MT.0000420 State Agency: Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 West Washington Street Springfield, IL 62786
Jurisdiction: Indiana License: Money Transmitter License - 62593 State Agency: Department of Financial Institutions 30 South Meridian Street, Suite 200 Indianapolis, IN 46204

Consumer Notices

Alaska

MoonPay USA LLC holds a Money Transmitter license issued by the Alaska Division of Banking and Securities. If your issue is unresolved by MoonPay USA LLC, you can submit formal complaints with the State of Alaska, Division of Banking & Securities. Download the complaint form at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf and submit it with supporting documents to the Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. Alaska residents with questions regarding formal complaints can email [email protected] or call 907-465-2521.

Arizona

If you have a complaint, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints regarding money transmission activity can be filed using the Online Complaint Form on the File a Complaint against a Financial Institution or Enterprise page: https://difi.az.gov/complaint or the AZ e-Licensing Portal: https://elicense.az.gov/ARDC_FileComplaint.

Arkansas

For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed using the complaint form available at https://securities.arkansas.gov/file-a-complaint-2/ by emailing [email protected] or mailing to: 1 Commerce Way, Suite 402, Little Rock, AR 72202. Telephone: 501-324-9260. Facsimile: 501-324-9268.

District of Columbia

Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. For unresolved issues, file a complaint with the Department at the District of Columbia Department of Insurance, Securities and Banking, 1050 First St., NE, Suite 801, Washington, DC 20002. Phone: 202-727-8000, Fax: 202-354-1085, Email: [email protected]. Use the Consumer Complaint Form Mail-in Version available at https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf.

Connecticut

If your issue is unresolved by MoonPay USA LLC, you may direct your complaint to the State of Connecticut Department of Banking. Please visit the State of Connecticut Department of Banking for additional information.

Please note the following disclosures associated with virtual currency:

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.

• Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections;

• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction;

• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears;

• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time;

• Any bond maintained by MoonPay USA LLC for the benefit of its customers may not be sufficient to cover all losses incurred by such customers;

• Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including, but not limited to, a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency or alleging a customer's personal computer has been hacked.

Florida

Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints with the Florida Office of Financial Regulation online at https://flofr.gov/sitePages/FileAComplaint.htm; or by mail: Consumer Finance, 200 E. Gaines Street, Tallahassee, FL 32399-0376, 850-487-9687.

Georgia

MoonPay USA LLC is licensed by The Georgia Department of Banking and Finance (Lic. # 2071245/ NMLS# 2071245). For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If unresolved, contact the Georgia Department of Banking and Finance - Consumer Resources at 770-986-1633. For more information and to file a complaint with the regulators, visit https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter and the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/complaint/ or call (855) 411-2372.

Guam

For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed with the Guam Department of Revenue & Taxation online at https://www.guamtax.com/app/contactus.do or by telephone at 671-635-1835.

Illinois

Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints online with the Illinois Division of Banking at https://idfpr.illinois.gov/admin/DFI/DFIcomplaint.asp.

Indiana

MoonPay USA LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints using the form at https://www.in.gov/dfi/files/47127-Complaint-Final-2019.pdf and emailing it to [email protected] or mailing it to the Department of Financial Institutions, 30 South Meridian Street, Suite 300, Indianapolis, IN 46204. Check the license at https://extranet.dfi.in.gov/ and file complaints at the IN Department of Financial Institutions Complaint Portal.

Kansas

For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Office of the State Bank Commissioner using the consumer assistance form at https://www.osbckansas.org/consumer_files/complaintform.pdf. Mail or fax the completed form and attachments to the Kansas Office of the State Bank Commissioner, Attn: Consumer Affairs, 700 SW Jackson St, Suite 300, Topeka, KS 66603. Fax: (785) 371-1229. Submit electronically at https://www.osbckansas.org/consumers/file-a-complaint/.

Louisiana

Please note the money transmission license issued to MoonPay USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at http://www.ofi.state.la.us/.

Please note the following disclosures associated with virtual currency:

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.

Transaction in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.

Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.

The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.

Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.

Customers should perform research before purchasing or investing in virtual currency.

Please see MoonPay's Global Privacy Policy, which describes how MoonPay collects, uses and discloses personal information.

Maine

If your issue is unresolved by MoonPay USA LLC, you may direct your complaint to the Maine Bureau of Consumer Credit Protection at (207) 624-8527. Please visit https://www.maine.gov/pfr/consumercredit/complaint.htm for additional information.

Maryland

Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints by contacting the Commissioner of Financial Regulation for the State of Maryland at the Consumer Services Unit, 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201, phone 410-230-6077. Use the electronic complaint form at https://iprod.dllr.state.md.us/form/FinRegComplaintFirst and email it to [email protected]. Additional information about MoonPay USA LLC can be obtained at https://www.nmlsconsumeraccess.org/ (NMLS ID: 2071245).

Minnesota

For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Minnesota Department of Commerce by calling 651-539-1500 (Local) or 651-539-1600 (Complaints). The complaint page is available at https://mn.gov/commerce/industries/financial-institutions/money-transmission/. For fraud concerns, contact 1-800-674-2975. Information on protecting against fraud is available at https://mn.gov/commerce/money/investments/cryptocurrency/.

Please note the following disclosures associated with virtual currency:

MoonPay may charge fees when you purchase, swap and sell virtual currency, including entering orders for virtual currency. A schedule of the types of fees, which may vary on a per transaction basis, can be found on our Pricing and Fees Disclosures page here. If you are referred to MoonPay via a third party, you may be charged a dynamic fee as part of the transaction. We will always notify you of the pricing and fees which apply to your transaction before you authorize the transaction and in each receipt we issue to you.

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends resolving complaints with the financial institution first. Contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at https://dbcf.ms.gov/complaint-form/.

New York

MoonPay USA LLC is regulated and licensed to conduct virtual currency business activities and as a money transmitter by the New York State Department of Financial Services. If you are located in the State of New York and have a complaint, please first contact our MoonPay customer support at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint, you may also direct your complaint to the attention of the New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540. Please visit https://www.dfs.ny.gov for additional information.

Please see the Digital Asset Disclosures and Risk Factors associated with virtual currency in the MoonPay TOU. Additionally, any bond or trust account maintained by MoonPay USA LLC for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Nevada

MoonPay USA LLC is licensed by the Nevada Department of Business and Industry as a money transmitter.

Nevada consumers can file complaints at https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form or contact the Department of Business & Industry Financial Institutions at 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102, Phone: (702) 486-4120, Fax: (702) 486-4563.

North Dakota

MoonPay USA LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the North Dakota Department of Financial Institutions at (701) 328-9933.

If your account has a North Dakota mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].

Please note the following disclosures associated with virtual currency:

Rhode Island

Please note the following disclosures associated with virtual currency:

Tennessee

MoonPay USA LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. This license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE or visit the NMLS Consumer Access website HERE.

Texas

MoonPay USA LLC is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Consumers wishing to file an unresolved complaint against MoonPay USA LLC should contact the Texas Department of Banking through one of the means indicated below:
In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705- 4294
Telephone No.: (877) 276-5554
Fax No.: (512) 475-1313
E-mail: [email protected]
Website: https://www.dob.texas.gov/money-services-businesses/how-file-complaint.

Utah

MoonPay USA LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. Currently, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.

Vermont

If your account has a Vermont mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].

Virginia

MoonPay USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter. This license does not cover the transmission of virtual currency (Bitcoin).

Washington

For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.