Licenses
MoonPay is registered in the following jurisdictions
MoonPay Entity | Jurisdiction | Regulator |
|---|---|---|
MoonPay (UK) Limited | UK | Financial Conduct Authority |
MoonPay Technology Services Limited | Ireland | Central Bank of Ireland |
MoonPay Italy s.r.l. | Italy | Organismo Agenti e Mediatori |
MP Services AG | Liechtenstein | Finanzmarktaufischt Liechtenstein |
MoonPay USA LLC is licensed in the following US jurisdictions
Jurisdiction | License | State Agency |
|---|---|---|
Alabama | Money Transmitter License - 836 | Alabama State Banking Division P.O. Box 4600 Montgomery, AL 36103-4600
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Alaska | Money Transmitter License - AKMT-014659 | Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501 |
Arizona | Money Transmitter License - 1022433 | Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 261 Phoenix, AZ 85018 |
Arkansas | Money Transmitter License - 122468 | Arkansas Securities Department 1 Commerce St #402 Little Rock, AR 72202
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Connecticut | Money Transmission License MT-2071245 | Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800
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Delaware | Check Seller, Money Transmitter License - 33867 | Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE 19904 |
District of Columbia | Money Transmitter License - MTR2071245 | District of Columbia Department of Insurance, Securities and Banking 1050 First St NE 801 Washington, DC 20002 |
Florida | Money Transmitters Part II - FT230000327 | Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399 |
Georgia | Seller of Payment Instruments License - 2071245 | Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565 |
Guam | Foreign Exchange License - 03-202204278-001 | Guam Department of Revenue and Taxation 1240 16 Barrigada, 96913, Guam |
Idaho | Money Transmitter License - MTL-279 | Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712 |
Illinois | Money Transmitter License - MT.0000420 | Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 West Washington Street Springfield, IL 62786 |
Indiana | Money Transmitter License | Department of Financial Institutions 30 South Meridian Street, Suite 200 Indianapolis, IN 46204 |
Iowa | Money Services License - 2021-0078 | State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309 |
Kansas | Money Transmitter License - MT.0000197 | Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603 |
Kentucky | Money Transmitter License - SC751328 | Kentucky Department of Financial Institutions 500 Mero Street Mayo-Underwood Building, 2 SW 19 Frankfort, KY 40601 |
Louisiana | Sale of Checks and Money Transmitters | Louisiana Office of Financial Institutions 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA 70809 |
Maine | Money Transmitter License | Department of Professional & Financial Regulation 1100 N Eutaw St Suite 611 Baltimore, MD 21201 |
Maryland | Money Transmitter License - 2071245 | Maryland Commissioner of Financial Regulation North Calvert Street, Suite 402 Baltimore, Maryland 21202 |
Michigan | Money Transmitter License - MT0023411 | Michigan Department of Insurance and Financial Institutions 530 W Allegan Street, 7th Floor Lansing, MI 48933 |
Minnesota | Money Transmitter License - MN-MT-2071245 | Minnesota Department of Commerce 85 7th Place East St. Paul, MN 55101 |
Mississippi | Money Transmission License - 2071245 | Mississippi Department of Banking and Consumer Finance 501 N. West Street 901 Woolfolk Building Suite A Jackson, MS 39225-3729 |
Nebraska | Money Transmitter License | Nebraska Department of Banking & Finance Commerce Court 1526 K St, Suite 300 Lincoln, NE 68508 |
New Hampshire | Money Transmitter License - 24043-MT | New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301 |
New Jersey | Money Transmitter License - 2104822 | New Jersey Department of Banking & Insurance Office of Consumer Finance 20 West State Street Trenton, NJ 08608 |
New Mexico | Money Transmission License | New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Sante Fe, NM 87505 |
North Carolina | Money Transmitter License - 198810 | North Carolina Officer of the Commissioner of Banks 316 W Edenton Street Raleigh, NC 27603 |
North Dakota | Money Transmitter License - MT103826 | North Dakota Department of Financial Institutions 1200 Memorial Highway Bismark, ND 58504 |
Ohio | Money Transmitter License - OHMT216 | Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215-6120 |
Oklahoma | Money Transmitter License | Oklahoma Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105 |
Oregon | Money Transmitter License - 2071245 | Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities 350 Winter St., NE, Suite 410 Salem, Oregon 97301 |
Pennsylvania | Money Transmitter - 93088 | Pennsylvania Department of Banking and Securities 17 North Second Street Harrisburg, PA 17101 |
Puerto Rico | Money Transmitter License - TM-124 | Puerto Rico Office of the Commissioner of Financial Institutions Edif. Centro Europa – Suite 600 1492 Ave. Ponce de León San Juan, PR 00907 |
Rhode Island | Money Transmitter License - 20214281CT | Rhode Island Department of Business Regulation Division of Banking 1511 Pontiac Avenue Cranston, RI 02920 |
South Carolina | Money Transmitter License | Office of the Attorney General Attention: Money Services Division PO Box 11549 Columbia, SC 29211-1549 |
South Dakota | Money Transmitter License - 2071245.MT | South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501 |
Utah | Money Transmitter License - 209 | Utah Department of Financial Institutions 324 South State Street, Suite 201 Salt Lake City, Utah 84111 |
Vermont | Money Transmitter License - MT-2071245 | Vermont Department of Banking, Insurance, Securities & Health Care Administration 89 Main Street Montpelier, VT 05620 – 3101 |
Virginia | Money Order Seller and Money Transmitter License - MO-421 | Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, 8th Floor Richmond, Virginia 23218-0640 |
Washington | Money Transmitter (includes Currency Exchange) - 550-MT-133676 | Washington Department of Financial Institutions Division of Consumer Services 150 Israel Rd SW Tumwater, WA 98501 |
West Virginia | Money Transmitter License - WVMT-2071245 | West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302
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Wyoming | Money Transmitter License - 7299 | Wyoming Division of Banking 2300 Capitol Avenue, 2nd Floor Cheyenne, Wyoming 82002 |
Consumer Notices
Jurisdiction | Consumer Protection Disclosure |
|---|---|
Alaska | MoonPay USA LLC holds a Money Transmitter license issued by the Alaska Division of Banking and Securities. If your issue is unresolved by MoonPay USA LLC, 1-833-610-0735, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One. |
Arizona | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page:https://difi.az.gov/complaint AZ e-Licensing Portal for filing a complaint: https://elicense.az.gov/ARDC_FileComplaint. |
Arkansas | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file the completedcomplaint form by e-mailing to [email protected] or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268. |
District of Columbia | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: [email protected] Consumer Complaint Form Mail-in Version. |
Florida | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online:https://flofr.gov/sitePages/FileAComplaint.htm; and By mail: Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687. |
Georgia | Licensed by The Georgia Department of Banking and Finance. (Lic. # 2071245/ NMLS# 2071245). If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633. For more information please refer tohttps://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372. |
Guam | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Guam Department of Revenue & Taxation at: Online:https://www.guamtax.com/app/contactus.do Telephone number: 671-635-1835. |
Illinois | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Illinois Division of Banking at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp. |
Indiana | MoonPay USA LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions. If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file acomplaint form and emailing it to the IDFI at [email protected] or by mailing it to: Department of Financial Institutions 30 South Meridian Street, Suite 300 Indianapolis, IN 46204 License look-up Complaint Form IN e-Licensing Portal for filing a complaint: IN Department of Financial Institutions Complaint Portal:https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/. |
Kansas | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Office of the State Bank Commissioner. Complete consumer assistance PDF form https://www.osbckansas.org/consumer_files/complaintform.pdf. Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Email: [email protected]. If submitting electronically, submit your complaint here:https://www.osbckansas.org/consumers/file-a-complaint/. KS e-Licensing Portal for filing a complaint: KS State Bank Commissioner of Kansas Complaint Portal:https://www.osbckansas.org/consumers/file-a-complaint/. |
Louisiana | Please note the license issued to MoonPay USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Office of Financial Institutions athttp://www.ofi.state.la.us/. |
Maryland | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Commissioner of Financial Regulation for the State of Maryland. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoonPay USA LLC License Number 2071245 at: Consumer Services Unit 1100 N. Eutaw Street, Suite 611 Baltimore, MD 21201 410-230-6077. Alternatively, you can fill out the electronic complaint form and email it to [email protected]. Additional Information about MoonPay USA LLC can be obtained at https://www.nmlsconsumeraccess.org/ at NMLS ID: 2071245. |
Minnesota | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Minnesota Department of Commerce.To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600. MN e-Licensing Portal for filing a complaint: MN Department of Commerce’s complaint page:https://mn.gov/commerce/industries/financial-institutions/money-transmission/. For transactions initiated in Minnesota Customers: If you believe you are a victim of fraud, please contact 1-800-674-2975. For more information about how to protect against fraud, visit https://mn.gov/commerce/money/investments/cryptocurrency/ |
Mississippi | The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting MoonPay USA LLC at 1-833-610-0735 or suppor[email protected] to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/. MS e-Licensing Portal for filing a complaint: MS Banking & Consumer Finance complaint page:https://dbcf.ms.gov/complaint-form/. |
North Dakota | If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-833-610-0735, or by writing or emailing us at the addresses below: 8 The Green, Suite B, Dover, DE 19901 [email protected]. |
Utah | MoonPay USA LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. At this time, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency. |
Vermont | If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-833-610-0735, or by writing or emailing us at the addresses below: 8 The Green, Suite B, Dover, DE 19901 [email protected]. |
Virginia | MoonPay USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin). |
Washington | If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Washington DFI athttps://dfi.wa.gov/consumers/money-services-complaint. |