Legal

MoonPay USA LLC is licensed in the following US jurisdictions

Alaska

Money Transmitter License

Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501

Arizona

Money Transmitter License

Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018

Arkansas

Money Transmitter License

Arkansas Securities Department Heritage West Building, Suite 300 201 East Markham Street Little Rock, AR 72201-1692

Delaware

Check Seller, Money Transmitter License

Office of the State Bank Commissioner 555 E. Loockerman Street, Suite 210 Dover, DE 19901

Florida

Money Transmitters Part II

Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399

Georgia

Seller of Payment Instruments License

Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565

Iowa

Money Services License

State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309

Kansas

Money Transmitter License

Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603

Maine

Money Transmitter License

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 76 Northern Avenue Gardiner, ME 04345

Maryland

Money Transmitter License

Maryland Commissioner of Financial Regulation North Calvert Street, Suite 402 Baltimore, Maryland 21202

Michigan

Money Transmitter License

Michigan Department of Insurance and Financial Institutions PO Box 30220 Lansing MI 48909-7720

New Hampshire

Money Transmitter License

New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301

New Mexico

Money Transmission License

New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Sante Fe, NM 87505

North Dakota

Money Transmitter License

North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismark, ND 58501

Oregon

Money Transmitter License

Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities PO Box 14480, 350 Winter St., NE, Suite 410 Salem, Oregon 97309-0405

South Dakota

Money Transmitter License

South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501

Alaska

Please note that this license does not cover the transmission of virtual currency.

For Alaska Residents Only:
If your issue is unresolved by MoonPay USA, LLC & 1-833-610-0735, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:
1. Fax: 907-465-1230
2. Email: msb_licensing@alaska.gov
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Florida

If you have a question or complaint, please contact the consumer assistance division of MoonPay at https://support.moonpay.com or 1-833-610-0735.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about MoonPay USA, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoonPay USA, LLC (License No. 12-1163082 and NMLS ID: 1163082) by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136.