Licenses
MoonPay is registered in the following jurisdictions
MoonPay Entity: MoonPay (UK) Limited Jurisdiction: UK Regulator: Financial Conduct Authority Registration Number: FRN 944746
MoonPay Entity: MoonPay Technology Services Limited Jurisdiction: Ireland Regulator: Central Bank of Ireland Registration Number: C460974
MoonPay Entity: MoonPay Italy s.r.l. Jurisdiction: Italy Regulator: Organismo Agenti e Mediatori Registration Number: PSV18
MoonPay Entity: MP Services AG Jurisdiction: Liechtenstein Regulator: Finanzmarktaufischt Liechtenstein Registration Number: FL-0002.696.658-5
MoonPay USA LLC is licensed in the following US jurisdictions
Jurisdiction: Alabama License: Money Transmitter License - 836 State Agency: Alabama State Banking Division P.O. Box 4600 Montgomery, AL 36103-4600
Jurisdiction: Alaska License: Money Transmitter License - AKMT-014659 State Agency: Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501
Jurisdiction: Arizona License: Money Transmitter License - 1022433 State Agency: Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 261 Phoenix, AZ 85018
Jurisdiction: Arkansas License: Money Transmitter License - 122468 State Agency: Arkansas Securities Department 1 Commerce St #402 Little Rock, AR 72202
Jurisdiction: Connecticut License: Money Transmission License MT-2071245 State Agency: Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800
Jurisdiction: Delaware License: Check Seller, Money Transmitter License - 33867 State Agency: Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE 19904
Jurisdiction: District of Columbia License: Money Transmitter License - MTR2071245 State Agency: District of Columbia Department of Insurance, Securities and Banking 1050 First St NE 801 Washington, DC 20002
Jurisdiction: Florida License: Money Transmitters Part II - FT230000327 State Agency: Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399
Jurisdiction: Georgia License: Seller of Payment Instruments License - 2071245 State Agency: Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
Jurisdiction: Guam License: Foreign Exchange License - 03-202204278-001 State Agency: Guam Department of Revenue and Taxation 1240 16 Barrigada, 96913, Guam
Jurisdiction: Idaho License: Money Transmitter License - MTL-279 State Agency: Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712
Jurisdiction: Illinois License: Money Transmitter License - MT.0000420 State Agency: Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 West Washington Street Springfield, IL 62786
Jurisdiction: Indiana License: Money Transmitter License State Agency: Department of Financial Institutions 30 South Meridian Street, Suite 200 Indianapolis, IN 46204
Jurisdiction: Iowa License: Money Services License - 2021-0078 State Agency: State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309
Jurisdiction: Kansas License: Money Transmitter License - MT.0000197 State Agency: Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603
Jurisdiction: Kentucky License: Money Transmitter License - SC751328 State Agency: Kentucky Department of Financial Institutions 500 Mero Street Mayo-Underwood Building, 2 SW 19 Frankfort, KY 40601
Jurisdiction: Louisiana License: Sale of Checks and Money Transmitters State Agency: Louisiana Office of Financial Institutions 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA 70809
Jurisdiction: Maine License: Money Transmitter License State Agency: Department of Professional & Financial Regulation 1100 N Eutaw St Suite 611 Baltimore, MD 21201
Jurisdiction: Maryland License: Money Transmitter License - 2071245 State Agency: Maryland Commissioner of Financial Regulation North Calvert Street, Suite 402 Baltimore, Maryland 21202
Jurisdiction: Michigan License: Money Transmitter License - MT0023411 State Agency: Michigan Department of Insurance and Financial Institutions 530 W Allegan Street, 7th Floor Lansing, MI 48933
Jurisdiction: Minnesota License: Money Transmitter License - MN-MT-2071245 State Agency: Minnesota Department of Commerce 85 7th Place East St. Paul, MN 55101
Jurisdiction: Mississippi License: Money Transmission License - 2071245 State Agency: Mississippi Department of Banking and Consumer Finance 501 N. West Street 901 Woolfolk Building Suite A Jackson, MS 39225-3729
Jurisdiction: Nebraska License: Money Transmitter License State Agency: Nebraska Department of Banking & Finance Commerce Court 1526 K St, Suite 300 Lincoln, NE 68508
Jurisdiction: Nevada License: Money Transmitter License - 11187 State Agency: State of Nevada, Dept. of Business & Industry Financial Institutions, 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102
Jurisdiction: New Hampshire License: Money Transmitter License - 24043-MT State Agency: New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301
Jurisdiction: New Jersey License: Money Transmitter License - 2104822 State Agency: New Jersey Department of Banking & Insurance Office of Consumer Finance 20 West State Street Trenton, NJ 08608
Jurisdiction: New Mexico License: Money Transmission License State Agency: New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Santa Fe, NM 87505
Jurisdiction: North Carolina License: Money Transmitter License - 198810 State Agency: North Carolina Officer of the Commissioner of Banks 316 W Edenton Street Raleigh, NC 27603
Jurisdiction: North Dakota License: Money Transmitter License - MT103826 State Agency: North Dakota Department of Financial Institutions 1200 Memorial Highway Bismarck, ND 58504
Jurisdiction: Ohio License: Money Transmitter License - OHMT216 State Agency: Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215-6120
Jurisdiction: Oklahoma License: Money Transmitter License State Agency: Oklahoma Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105
Jurisdiction: Oregon License: Money Transmitter License - 2071245 State Agency: Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities 350 Winter St., NE, Suite 410 Salem, Oregon 97301
Jurisdiction: Pennsylvania License: Money Transmitter - 93088 State Agency: Pennsylvania Department of Banking and Securities 17 North Second Street Harrisburg, PA 17101
Jurisdiction: Puerto Rico License: Money Transmitter License - TM-124 State Agency: Puerto Rico Office of the Commissioner of Financial Institutions Edif. Centro Europa – Suite 600 1492 Ave. Ponce de León San Juan, PR 00907
Jurisdiction: Rhode Island License: Money Transmitter License - 20214281CT State Agency: Rhode Island Department of Business Regulation Division of Banking 1511 Pontiac Avenue Cranston, RI 02920
Jurisdiction: South Carolina License: Money Transmitter License State Agency: Office of the Attorney General Attention: Money Services Division PO Box 11549 Columbia, SC 29211-1549
Jurisdiction: South Dakota License: Money Transmitter License - 2071245.MT State Agency: South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501
Jurisdiction: Tennessee License: Money Transmitter License - 2071245 State Agency: Tennessee Department of Financial Institutions, 312 Rosa L. Parks Avenue, 13th Floor, Nashville, TN 37243
Jurisdiction: Utah License: Money Transmitter License - 209 State Agency: Utah Department of Financial Institutions 324 South State Street, Suite 201 Salt Lake City, Utah 84111
Jurisdiction: Vermont License: Money Transmitter License - MT-2071245 State Agency: Vermont Department of Banking, Insurance, Securities & Health Care Administration 89 Main Street Montpelier, VT 05620 – 3101
Jurisdiction: Virginia License: Money Order Seller and Money Transmitter License - MO-421 State Agency: Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, 8th Floor Richmond, Virginia 23218-0640
Jurisdiction: Washington License: Money Transmitter (includes Currency Exchange) - 550-MT-133676 State Agency: Washington Department of Financial Institutions Division of Consumer Services 150 Israel Rd SW Tumwater, WA 98501
Jurisdiction: West Virginia License: Money Transmitter License - WVMT-2071245 State Agency: West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302
Jurisdiction: Wyoming License: Money Transmitter License - 7299 State Agency: Wyoming Division of Banking 2300 Capitol Avenue, 2nd Floor Cheyenne, Wyoming 82002
Consumer Notices
Alaska
MoonPay USA LLC holds a Money Transmitter license issued by the Alaska Division of Banking and Securities. If your issue is unresolved by MoonPay USA LLC, you can submit formal complaints with the State of Alaska, Division of Banking & Securities. Download the complaint form at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf and submit it with supporting documents to the Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. Alaska residents with questions regarding formal complaints can email [email protected] or call 907-465-2521.
Arizona
If you have a complaint, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints regarding money transmission activity can be filed using the Online Complaint Form on the File a Complaint against a Financial Institution or Enterprise page: https://difi.az.gov/complaint or the AZ e-Licensing Portal: https://elicense.az.gov/ARDC_FileComplaint.
Arkansas
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed using the complaint form available at https://securities.arkansas.gov/file-a-complaint-2/ by emailing [email protected] or mailing to: 1 Commerce Way, Suite 402, Little Rock, AR 72202. Telephone: 501-324-9260. Facsimile: 501-324-9268.
District of Columbia
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. For unresolved issues, file a complaint with the Department at the District of Columbia Department of Insurance, Securities and Banking, 1050 First St., NE, Suite 801, Washington, DC 20002. Phone: 202-727-8000, Fax: 202-354-1085, Email: [email protected]. Use the Consumer Complaint Form Mail-in Version available at https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf.
Florida
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints with the Florida Office of Financial Regulation online at https://flofr.gov/sitePages/FileAComplaint.htm; or by mail: Consumer Finance, 200 E. Gaines Street, Tallahassee, FL 32399-0376, 850-487-9687.
Georgia
MoonPay USA LLC is licensed by The Georgia Department of Banking and Finance (Lic. # 2071245/ NMLS# 2071245). For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If unresolved, contact the Georgia Department of Banking and Finance - Consumer Resources at 770-986-1633. For more information and to file a complaint with the regulators, visit https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter and the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/complaint/ or call (855) 411-2372.
Guam
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed with the Guam Department of Revenue & Taxation online at https://www.guamtax.com/app/contactus.do or by telephone at 671-635-1835.
Illinois
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints online with the Illinois Division of Banking at https://idfpr.illinois.gov/admin/DFI/DFIcomplaint.asp.
Indiana
MoonPay USA LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints using the form at https://www.in.gov/dfi/files/47127-Complaint-Final-2019.pdf and emailing it to [email protected] or mailing it to the Department of Financial Institutions, 30 South Meridian Street, Suite 300, Indianapolis, IN 46204. Check the license at https://extranet.dfi.in.gov/ and file complaints at the IN Department of Financial Institutions Complaint Portal.
Kansas
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Office of the State Bank Commissioner using the consumer assistance form at https://www.osbckansas.org/consumer_files/complaintform.pdf. Mail or fax the completed form and attachments to the Kansas Office of the State Bank Commissioner, Attn: Consumer Affairs, 700 SW Jackson St, Suite 300, Topeka, KS 66603. Fax: (785) 371-1229. Submit electronically at https://www.osbckansas.org/consumers/file-a-complaint/.
Louisiana
The license issued to MoonPay USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at http://www.ofi.state.la.us/.
Maryland
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints by contacting the Commissioner of Financial Regulation for the State of Maryland at the Consumer Services Unit, 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201, phone 410-230-6077. Use the electronic complaint form at https://iprod.dllr.state.md.us/form/FinRegComplaintFirst and email it to [email protected]. Additional information about MoonPay USA LLC can be obtained at https://www.nmlsconsumeraccess.org/ (NMLS ID: 2071245).
Minnesota
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Minnesota Department of Commerce by calling 651-539-1500 (Local) or 651-539-1600 (Complaints). The complaint page is available at https://mn.gov/commerce/industries/financial-institutions/money-transmission/. For fraud concerns, contact 1-800-674-2975. Information on protecting against fraud is available at https://mn.gov/commerce/money/investments/cryptocurrency/.
Mississippi
The Mississippi Department of Banking & Consumer Finance recommends resolving complaints with the financial institution first. Contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at https://dbcf.ms.gov/complaint-form/.
Nevada
Nevada consumers can file complaints at https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form or contact the Department of Business & Industry Financial Institutions at 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102, Phone: (702) 486-4120, Fax: (702) 486-4563.
North Dakota
If your account has a North Dakota mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].
Tennessee
MoonPay USA LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. This license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Utah
MoonPay USA LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. Currently, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.
Vermont
If your account has a Vermont mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].
Virginia
MoonPay USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter. This license does not cover the transmission of virtual currency (Bitcoin).
Washington
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.