Consumer Notices
MoonPay USA LLC holds a Money Transmitter license issued by the Alaska Division of Banking and Securities. If your issue is unresolved by MoonPay USA LLC, you can submit formal complaints with the State of Alaska, Division of Banking & Securities. Download the complaint form at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf and submit it with supporting documents to the Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. Alaska residents with questions regarding formal complaints can email [email protected] or call 907-465-2521.
If you have a complaint, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints regarding money transmission activity can be filed using the Online Complaint Form on the File a Complaint against a Financial Institution or Enterprise page: https://difi.az.gov/complaint or the AZ e-Licensing Portal: https://elicense.az.gov/ARDC_FileComplaint.
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed using the complaint form available at https://securities.arkansas.gov/file-a-complaint-2/ by emailing [email protected] or mailing to: 1 Commerce Way, Suite 402, Little Rock, AR 72202. Telephone: 501-324-9260. Facsimile: 501-324-9268.
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. For unresolved issues, file a complaint with the Department at the District of Columbia Department of Insurance, Securities and Banking, 1050 First St., NE, Suite 801, Washington, DC 20002. Phone: 202-727-8000, Fax: 202-354-1085, Email: [email protected]. Use the Consumer Complaint Form Mail-in Version available at https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf.
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints with the Florida Office of Financial Regulation online at https://flofr.gov/sitePages/FileAComplaint.htm; or by mail: Consumer Finance, 200 E. Gaines Street, Tallahassee, FL 32399-0376, 850-487-9687.
MoonPay USA LLC is licensed by The Georgia Department of Banking and Finance (Lic. # 2071245/ NMLS# 2071245). For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. If unresolved, contact the Georgia Department of Banking and Finance - Consumer Resources at 770-986-1633. For more information and to file a complaint with the regulators, visit https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter and the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/complaint/ or call (855) 411-2372.
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. Unresolved complaints can be filed with the Guam Department of Revenue & Taxation online at https://www.guamtax.com/app/contactus.do or by telephone at 671-635-1835.
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints online with the Illinois Division of Banking at https://idfpr.illinois.gov/admin/DFI/DFIcomplaint.asp.
MoonPay USA LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints using the form at https://www.in.gov/dfi/files/47127-Complaint-Final-2019.pdf and emailing it to [email protected] or mailing it to the Department of Financial Institutions, 30 South Meridian Street, Suite 300, Indianapolis, IN 46204. Check the license at https://extranet.dfi.in.gov/ and file complaints at the IN Department of Financial Institutions Complaint Portal.
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Office of the State Bank Commissioner using the consumer assistance form at https://www.osbckansas.org/consumer_files/complaintform.pdf. Mail or fax the completed form and attachments to the Kansas Office of the State Bank Commissioner, Attn: Consumer Affairs, 700 SW Jackson St, Suite 300, Topeka, KS 66603. Fax: (785) 371-1229. Submit electronically at https://www.osbckansas.org/consumers/file-a-complaint/.
Please note the money transmission license issued to MoonPay USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at http://www.ofi.state.la.us/.
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.
Transaction in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.
Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.
Customers should perform research before purchasing or investing in virtual currency.
Please see MoonPay's Global Privacy Policy, which describes how MoonPay collects, uses and discloses personal information.
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected] for complaints. File unresolved complaints by contacting the Commissioner of Financial Regulation for the State of Maryland at the Consumer Services Unit, 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201, phone 410-230-6077. Use the electronic complaint form at https://iprod.dllr.state.md.us/form/FinRegComplaintFirst and email it to [email protected]. Additional information about MoonPay USA LLC can be obtained at https://www.nmlsconsumeraccess.org/ (NMLS ID: 2071245).
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the Minnesota Department of Commerce by calling 651-539-1500 (Local) or 651-539-1600 (Complaints). The complaint page is available at https://mn.gov/commerce/industries/financial-institutions/money-transmission/. For fraud concerns, contact 1-800-674-2975. Information on protecting against fraud is available at https://mn.gov/commerce/money/investments/cryptocurrency/.
Please note the following disclosures associated with virtual currency:
MoonPay may charge fees when you purchase, swap and sell virtual currency, including entering orders for virtual currency. A schedule of the types of fees, which may vary on a per transaction basis, can be found on our Pricing and Fees Disclosures page here. If you are referred to MoonPay via a third party, you may be charged a dynamic fee as part of the transaction. We will always notify you of the pricing and fees which apply to your transaction before you authorize the transaction and in each receipt we issue to you.
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
The Mississippi Department of Banking & Consumer Finance recommends resolving complaints with the financial institution first. Contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online at https://dbcf.ms.gov/complaint-form/.
MoonPay USA LLC is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by MoonPay.
Nevada consumers can file complaints at https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form or contact the Department of Business & Industry Financial Institutions at 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102, Phone: (702) 486-4120, Fax: (702) 486-4563.
MoonPay USA LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints with the North Dakota Department of Financial Institutions at (701) 328-9933.
If your account has a North Dakota mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].
Please note the following disclosures associated with virtual currency:
MoonPay may charge fees when you purchase, swap and sell virtual currency, including entering orders for virtual currency. A schedule of the types of fees, which may vary on a per transaction basis, can be found on our Pricing and Fees Disclosures page here. If you are referred to MoonPay via a third party, you may be charged a dynamic fee as part of the transaction. We will always notify you of the pricing and fees which apply to your transaction before you authorize the transaction and in each receipt we issue to you.
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Please note the following disclosures associated with virtual currency:
MoonPay may charge fees when you purchase, swap and sell virtual currency, including entering orders for virtual currency. A schedule of the types of fees, which may vary on a per transaction basis, can be found on our Pricing and Fees Disclosures page here. If you are referred to MoonPay via a third party, you may be charged a dynamic fee as part of the transaction. We will always notify you of the pricing and fees which apply to your transaction before you authorize the transaction and in each receipt we issue to you.
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
MoonPay USA LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. This license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE or visit the NMLS Consumer Access website HERE.
MoonPay USA LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. Currently, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.
If your account has a Vermont mailing address, personal information will not be shared unless allowed by law or with your authorization. Authorizations can be revoked by calling 1-833-610-0735 or by writing or emailing at 8 The Green, Suite B, Dover, DE 19901, [email protected].
MoonPay USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter. This license does not cover the transmission of virtual currency (Bitcoin).
For complaints, contact MoonPay USA LLC at 1-833-610-0735 or [email protected]. File unresolved complaints online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.