Pricing Disclosure
Crypto-Asset Prices
MoonPay obtains the base price of a crypto asset that is not a stablecoin by fetching a price from reputable, independent third parties every 10 seconds. The base price for all stablecoins offered by MoonPay Europe is USD $1 or €1, as MoonPay Europe offers only stablecoins pegged to the US dollar or euro.
For all transactions, the asset price shown to you during your order is equal to the base price including any applicable spread. The asset price shown to you during your order is the price you will pay to purchase a crypto asset from us or the price you will receive for selling a crypto asset to us.
For Off-Ramp and Swap Transactions, the payout amount shown to you during your order is a quote for the estimated value of sale. The final price will be fixed when MoonPay Europe receives the crypto asset you are selling or swapping.
For MoonPay Rails services, MoonPay Europe may include a spread in the asset price shown to you during your transaction. This is included to cover the volatility of a crypto asset, increase the likelihood of a successful transaction, and other costs of operating not covered in other fees and is how we ensure we can continue to provide you with a great service that is easy to use. All spreads are included in the price of the crypto asset shown to you during your checkout flow. The asset price shown to you during your order is the price you will pay to purchase a crypto asset from us or the price you will receive for selling a crypto asset to us.
For virtual account services*, in cases where one side of the transaction does not have a direct stablecoin counterpart (e.g., exchanging EUR for USDC), we will use the prevailing mid-market exchange rate provided by our third-party provider whose live rates are accessible to you on an ongoing basis, and we may include a small conversion fee. The exact exchange rate used will be shown on your receipt. As a consequence of these being automated, the conversion described above will occur as soon as we receive the asset you sent and any applicable fees will be charged at that time.
* Virtual account services may also be referred to as “stablecoin settlement services”.
Fees
MoonPay Europe charges different fees depending on whether you use MoonPay Rails or Virtual Accounts. All applicable fees are disclosed to you before you confirm your order.
We will send you a receipt after processing each of your transactions that will set out the type and value of the assets you send us, the type and value of the assets we send you, and the fees charged for the transaction. If you have questions about your fees, please contact us at https://support.moonpay.com.
- MoonPay Rails
There are four types of fees MoonPay Europe may charge when processing your crypto asset transaction: a network fee; a MoonPay fee; an Iron fee; and/or an ecosystem fee.
In addition to the crypto asset fees listed below:
- Top up fee: MoonPay Europe may charge a small fee when you top up your MoonPay Balance using certain payment methods. This fee will be disclosed to you before you top up your MoonPay balance.
- Bank-related fees: Your bank or card provider may have their own fees for transactions. Your bank may have a charge for inbound bank transfers or may charge you a fee for international card transactions. Please check with your bank if you are unsure before placing your order.
A. Network Fee
The network fee covers the costs associated with the transfer of a Crypto-Asset and may vary depending on a number of factors, such as network congestion and operational costs. The amount of the network fee will be shown to you as a line item fee and will be identified as the “Network fee”.
B. MoonPay Fee
The MoonPay fee covers a number of costs including payment processing costs, chargeback costs, order costs, and other transaction-related expenses. We may charge you a MoonPay fee for certain On-Ramp and Off-Ramp Transactions. The MoonPay fee may vary based on your order type, location, and payment method. If you access the MoonPay platform directly through the MoonPay website or mobile application, the MoonPay fees set out below will apply.
Payment Method | Buy Processing Fee | Sell Processing Fee |
|---|---|---|
Payment Cards & Alternative Payment Methods | Up to 4.5% | Up to 4.5% |
Bank Transfers | Up to 1% | Up to 1% |
PayPal | Up to 4.5% | Up to 3.4% |
A minimum MoonPay fee of €3.99 will be applied if your transaction amount is below a minimum threshold. If you access the MoonPay platform directly, the MoonPay fee will be in an amount between 0% and 5%. If you are buying or selling a crypto asset in a currency other than USD, GBP, or EUR, MoonPay Europe will increase the minimum MoonPay Fee in an amount between 0.25% and 10%, depending on the fiat currency you choose to pay in.
If you were referred to the MoonPay platform by a partner, your MoonPay fee will be in an amount up to 4.5%, subject to a minimum MoonPay fee that will never be more than €/£/$4.50.
Regardless of how you accessed the MoonPay platform, the MoonPay fee will be shown to you as a line item fee whenever it is charged.
C. Ecosystem Fees
The ecosystem fee is a percentage charge that is applied to a transaction amount by MoonPay Europe on behalf of some, but not all, of our partners. This ecosystem fee is set by each partner and may not exceed 10% but is typically between 0% and 2%.
The ecosystem fee is a line item disclosure that is shown to you when you confirm your order. The amount of the ecosystem fee will be shown to you as a line item fee and will be identified as the “ecosystem fee”.
- Virtual Accounts
The fees may vary based on how you access the virtual account services, but could include Transaction Fees, Bank Rail Fees, and Network Fees.
A. Transaction Fee
The Transaction Fee is the fee charged for your use of the services that is a percentage of the total amount of the transaction. The Transaction Fee will be in an amount between 0% and 10% but is typically about 1%.
The Transaction Fee is shown to you when you open your Account and will also be shown as a line item fee on your email receipt.
B. Bank Rail Fee
The Bank Rail Fee is a fee charged for each transaction you initiate that involves an external payment to or from a bank and is used to pay the fees, is charged by third party banks. The amount of the Bank Rail Fee is shown to you when you open your Account and will also be shown as a line item fee on your email receipt.
C. Network Fee
The Network Fee covers the costs associated with the transfer of a crypto asset and may vary depending on a number of factors, such as network congestion and operational costs.
The amount of the Network Fee will be shown as a line item fee on your email receipt.
Costs
MoonPay Europe incurs a number of costs when processing your On-Ramp, Off-Ramp and Swap Transactions. This may include:
- Network/withdrawal costs - blockchain gas fees incurred in buying, sending, transferring, or sweeping crypto-asset;
- Acquirer foreign exchange costs - charges from payment service providers that frequently arise when converting customer funds into the operative settlement currency;
- Third-party payment costs - costs from acquirers and banks that are charged to MoonPay Europe to provide services related to collection and distribution of customer payments;
- Affiliate fees - costs paid to partners as affiliate fees;
- Order completion costs - costs paid to a liquidity provider arising from the purchase or sale of crypto-asset
- Incomplete Transactions costs - processing and withdrawal costs incurred in some non-completed transactions;
- Chargeback costs - fraud-related refunds and processing costs; and
- Sweeping costs - processing costs incurred in collecting customer deposits and balancing crypto-assets between internal wallets.
In addition to the costs identified above, we also incur a number of transaction-related expenses necessary to make sure you receive a seamless experience for buying, selling or swapping your crypto, including costs related to satisfying KYC obligations, fraud prevention, blockchain analysis, our technological crypto infrastructure, and transaction monitoring.
Order Finality
Your On-Ramp order will be final when we receive payment or funds from you, subject to satisfaction of all AML checks. Your Off-Ramp or Swaps order will be final when we receive the crypto asset being sold or swapped in the wallet address we provide to you, subject to satisfaction of all AML checks.